Refund policy

Cancellation & Refund Policy

This Cancellation & Refund Policy sets forth the standards for cancellation, modification, and refunds for travel products and digital content provided by Purple Shoes, a brand operated by BRP Corporation (hereinafter referred to as the “Company”).

This Policy must be reviewed prior to using the Services.
By completing a payment, the user is deemed to have agreed to this Policy.


Article 1 (Scope of Application)
1. This Policy applies to the following services provided by the Company:
-Travel guide services and tour programs (hereinafter referred to as “Travel Products”)
-Digital content products (including, but not limited to, Guidebook ONLY, Video Guide ONLY, and Korea Guide Kit)
2. If a Travel Product specifies separate cancellation or refund conditions on its product detail page, those conditions shall take precedence over this Policy.


Article 2 (Time Standard and Request Submission)
1. All dates, cancellation deadlines, and request submission times under this Policy are based on Korea Standard Time (KST).
2. Cancellation or modification requests are processed based on the time at which the request is successfully received through the Company’s customer support or officially designated channels.
3. General inquiries, messages sent via messenger apps, or emails alone may not be recognized as valid cancellation requests.


Article 3 (Cancellation and Refund of Travel Products)
1. Cancellation by the Traveler
Travelers may cancel Travel Products in accordance with the following standards, based on the travel start date:
-Cancellation by 9:00 AM (KST), 7 days prior to the travel start date: 100% refund
-Cancellation by 9:00 AM (KST), between 6 and 3 days prior to the travel start date: 50% refund of the total payment
-Cancellation after 9:00 AM (KST), 2 days prior to the travel start date or later: No refund
※ Certain Travel Products, such as private tours or customized tours, may be subject to separate cancellation and refund policies due to operational characteristics.
Such conditions will be clearly stated on the relevant product detail pages in advance.
2. Cancellation by the Company
If the Company cancels a Travel Product for any of the following reasons, refunds or alternative arrangements will be provided in accordance with applicable laws and this Policy:
-Failure to meet the minimum number of participants
-Force majeure events such as natural disasters, severe weather conditions, war, terrorism, or government regulations
-Situations where the tour cannot proceed for safety-related reasons


Article 4 (Schedule Changes and Rescheduling)

1. Travelers may request a schedule change (rescheduling) in accordance with the standards set by the Company.
2. Whether rescheduling is permitted and whether any fees apply depends on factors such as the time remaining before the travel date, the nature of the product, and local reservation conditions.
3. Schedule changes constitute an adjustment of the itinerary, not a refund. If rescheduling is not possible, refund eligibility shall be determined in accordance with this Policy.
4. The Company will inform the traveler whether rescheduling is feasible within a reasonable scope.


Article 5 (Late Arrival, Pickup Failure, and No-Show Policy)

1. If a traveler fails to participate in a Travel Product without prior cancellation, or if the tour cannot proceed normally due to late arrival, loss of contact, or provision of incorrect pickup information, such cases shall be deemed a No-Show.
2. No refunds shall be issued for No-Show cases.
3. In cases of late arrival, the Company or guide may depart after waiting for a reasonable period, and no refunds will be provided for shortened itineraries or missed portions of the tour.
4. Personal reasons such as flight delays or changes in personal schedules are also considered No-Show situations.


Article 6 (Early Termination and Partial Participation)

1. No refunds shall be provided if a traveler voluntarily withdraws from a tour or fails to participate in part of the itinerary after the tour has commenced.
2. Portions of the itinerary may be substituted or adjusted due to safety concerns, weather, traffic conditions, or local circumstances. In such cases, the Company will make reasonable efforts to maintain the overall quality and experience of the tour.
3. If changes make it clearly impossible to achieve the essential purpose of the tour, appropriate measures will be taken in accordance with applicable laws and the Company’s internal standards.


Article 7 (Force Majeure)

1. In the event that a Travel Product is delayed, modified, or canceled due to force majeure events beyond the Company’s control—such as natural disasters, severe weather, war, terrorism, government orders, or local circumstances—the Company will take reasonable measures in accordance with applicable laws.
2. Refund eligibility and refund amounts, if any, shall be determined by comprehensively considering actual costs incurred, policies of local partners, and the availability of alternative arrangements.


Article 8 (Cancellation and Refund of Digital Content)

1. In accordance with the Act on Consumer Protection in Electronic Commerce, refunds, cancellations, and withdrawal of purchase are generally not permitted once the use of digital content has commenced.
2. “Commencement of use” refers to any occurrence of downloading, streaming playback, or accessing an account or content.
3. No partial refunds will be provided on the grounds that only part of a bundled product (such as the Korea Guide Kit) was not used.
4. Extension products for digital content access (“Extend Access”) are also non-refundable once use has commenced, regardless of the length of usage.
5. Refunds may be exceptionally granted only in the following cases:
-A request is made within 48 hours of payment, and no access or use of the content has occurred
-The content is unusable due to a clear technical error attributable to the Company
6. Digital content provided free of charge is not eligible for refunds.


Article 9 (Refund Processing Method and Payment Currency)

1. Approved refunds shall, in principle, be processed through the original payment method used at the time of purchase.
2. For international payments made in USD, the refunded amount may vary due to exchange rate fluctuations or the policies of card issuers or payment gateways (PGs). The Company is not responsible for any resulting differences or fees.
3. Refund processing may take up to 7–30 days, depending on the payment method and card issuer policies.


Article 10 (Chargebacks and Unjustified Disputes)

1. If a user initiates a payment cancellation or chargeback without legitimate grounds, the Company may submit supporting evidence—such as service usage records, access logs, and content usage history—to the relevant payment gateway or card issuer.
2. While a chargeback is in progress, the Company may restrict the user’s access to its services.


Article 11 (Miscellaneous)

1. Matters not specified in this Policy shall be governed by applicable laws, the Terms of Service, Travel Terms, and other Company policies.
2. The Company may amend this Policy with prior notice, and the amended Policy shall apply to reservations and payments made after the notice is posted.
3. The decision to purchase travel insurance and the scope of insurance coverage are the sole responsibility of the traveler. The Company shall not be held liable for the absence of insurance coverage or the limitations of any insurance policy.