FAQ
Find answers about your Guide content, tour bookings, cancellations, and payments.
Guide Content
Changed your mind?
No problem!
If you haven’t opened or downloaded the content yet,
we are happy to offer a 100% refund within 48 hours of purchase.
Once Accessed
Since these are digital products,
please understand that we cannot offer refunds
once you have started downloading or streaming the content.
Package Note
The Korea Guide Kit is a special package deal,
so we are unable to refund individual items
(e.g., cancelling just the video) separately.
Can I use it without an internet connection? (Offline Viewing)
Absolutely!
We know data roaming can be tricky.
Once you download the content in the Purpleshoes App,
you can enjoy the Guidebook and watch the Videos anytime, anywhere - even without Wi-Fi!
Can I use it on multiple devices?
Yes, you can! Just keep in mind the device limits for your plan:
Single Item (Guidebook or Video): Up to 2 devices
Korea Guide Kit: Up to 3 devices
Do I need to search for the addresses manually?
No. Once you purchase the Korea Guide Kit, you'll get access to our app with 1,500+ saved locations.
Just open the map, tap a spot, and go - no need to search or type any addresses.
For the best navigation experience, we recommend downloading Naver Map in advance.
I'm having trouble with the app. How can I get help?
We are here to help!
If you experience any technical issues or have questions, please contact our support team at support@kpurpleshoes.com.
We try to respond as quickly as possible to get you back on your trip!
What currency will I be charged in?
All prices are listed and charged in USD.
Please check with your bank regarding exchange rates if you are using a non-USD card.
Experience Tours
How do I cancel or reschedule my tour?
We understand that plans can change.
Cancellations and refunds follow the policy below:
7 days before (by 9:00 AM KST): 100% refund
6-3 days before (by 9:00 AM KST): 50% refund
2 days before or later (after 9:00 AM KST): No refund
Rescheduling may be possible depending on availability and timing.
If rescheduling is not available, refund rules will apply.
What happens if I cancel late or don't show up?
Cancellations made after 9:00 AM (KST), 2 days before the tour, or no-shows are non-refundable.
This includes:
Late arrival
No contact with the guide
Incorrect pickup information
Personal schedule changes (e.g., flight delays)
What if the tour is canceled by the company?
Your safety always comes first.
If we must cancel due to weather, safety concerns, or other unavoidable situations,
we will provide a full refund or alternative arrangements, depending on the situation.
Can I reschedule my tour?
Rescheduling is possible in some cases, but it depends on:
Time remaining before the tour
Availability
Local reservation conditions
We’ll do our best to help, but if rescheduling is not possible,
standard cancellation rules will apply.
I need to change my pickup location. What should I do?
No problem! After your booking is confirmed,
your guide will contact you directly.
You can coordinate your pickup location with them.
Alternatively, you can email us at support@kpurpleshoes.com.
What if I leave the tour early or skip part of it?
No refunds are provided for:
Early departure
Skipping parts of the itinerary.
However, in some cases, the itinerary may be adjusted
due to weather, safety, or local conditions.
Can I change the number of people in my group?
Yes, adjustments may be possible.
Decreasing guests:
Partial cancellation may apply based on our refund policy
Increasing guests:
Subject to availability. Please contact us first
Contact: support@kpurpleshoes.com
What currency will I be charged in?
All prices are listed and charged in USD.
Please check with your bank regarding exchange rates if you are using a non-USD card.